Copyright ©  2017 BeUrBest Camps


1. Introduction


These Terms and Conditions form part of your agreement with BeUrBest Camps (the “Provider”).  You understand that the Provider is a Limited Liability Partnership between BeUrBest LTD and TriFactor Coaching LTD and you are entering into a contract with them directly.


Payment of the deposit or full payment upon booking constitutes acceptance of these Terms and Conditions when you will become a client (a “Client” or “You”). You are asked to pay special attention to the provisions related to cancellations. This does not affect your statutory rights.


It is understood between the Provider and the Client that both must commit to the training programme 100% in order for you to achieve results.

The Provider may use additional Coaches.  If the Provider uses additional Coaches they come under the umbrella of the Provider.


2. Definitions and interpretation


a) The following terms shall have the following meanings for the purposes of this agreement:


  1. ‘Provider’ means BEURBEST CAMPS Limited Liability Partnership of BeUrBest LTD and TriFactor Coaching LTD;

  2. ‘Agreement’ means the terms and conditions;

  3. ‘Services’ means those specified in clause 3;

  4. ‘Currency’ means pounds sterling;

  5. ‘Payments’ means the amounts listed in the payments document included in the information and booking pack and/or the Providers website;

  6. ‘Products’ or ‘The Camp’ means products and services provided by The Provider;

  7. ‘Booking’ means the period for which you have paid to attend The Camp;

  8. ‘Coaches’ or ‘Employee’ means a third party employed and/or subcontracted by the Provider;

  9. ‘Sessions’ mean a training session of the activities and resources used to guide a group toward a specific learning objective.


b) Headings contained in this agreement are for reference purposes only and should not be incorporated into this agreement and shall not be deemed to be an indication of the meaning of the clauses to which they relate.


c) All agreements on the part of either of the parties which comprise more than one person or entity shall be joint and several and the neuter singular gender throughout this agreement shall include all genders and the plural and the successor in title to the parties.


3. The Provider’s Obligations


a) Services to be provided by the Provider:


  1. The cost of the course includes all meals, accommodation, instruction, and specialist equipment. The cost of the course does not include travel to The Camp or personal clothing that you will require for the duration of the course but does include transfers from Palma de Mallorca Airport to and from the Hotels in Mallorca.

  2. The Provider will provide the coaching, supervision, advice and support that you will need to achieve your goals.

  3. The Provider will use their skills and knowledge to design a safe programme of exercise that will take into account your lifestyle, personal goals, fitness levels, and medical history.

  4. Wherever possible the Provider will ensure you are in group sessions suitable to your level of fitness and ability.

  5. All Client information will be kept strictly private and confidential.


4. Client obligations


  1. You agree to abide by all the terms and conditions set forth in this Agreement.

  2. The client will ensure payments are made within the specified time limits. The client understands the Booking may be cancelled automatically without notice or liability to you if payments are not paid within the specified time limits.

  3. Abide by any rules or instruction laid down by the Provider in regards to safety or proper practice.

  4. You understand that the results of any fitness programme cannot be guaranteed. Your progress depends on your effort and co-operation in and outside of the sessions. In particular, you acknowledge that individual results may vary and no particular result is guaranteed by the Provider.

  5. You are required to arrive on time for each allocated sessions or planned activity (“Session”) so that the Providers full training plan is achieved.

  6. You are required to wear appropriate clothing, footwear and safety equipment as detailed by the Provider or local laws.

  7. You are not to share any intelligent property, documentation, pictures or video footage in hard copy or electronic format with a third party without written consent of the Provider.


5. Medical and Injury


  1. You are required to complete a Physical Activity Readiness Questionnaire (a “PARQ”) before undertaking any physical activity with or from the Provider.  You must provide the completed form to us ten weeks before the camp start date.

  2. The Provider may require a letter of ‘medical clearance’ from your GP. Please be aware that your GP may charge for providing this letter and the cost is covered by You.

  3. You understand and agree that it is your responsibility to inform the Provider of any conditions or changes to your health, now and ongoing, which might affect your ability to exercise safely and with minimal risk of injury.

  4. If the Provider requires further medical information from a practitioner, you must provide such details.

  5. You understand that there are inherent risks in participating in a programme of strenuous exercise. If you sustain or claim to sustain an injury while participating in training, you acknowledge that the Provider is not responsible, except where the injury was caused by their gross negligence or intentional act.

  6. The Provider cannot be held liable in any way for undeclared or unknown medical conditions.

  7. The Provider accepts no liability and/or responsibility for any injury, illness, damage, loss, accident, expense, or any other claim arising from involvement in any activities or provision of any services howsoever suffered, even in circumstances where the Provider, the Coaches and/or Employee of the Provider may have negligently breached any duty of care that it or they may owe or have owed in connection with such activities, conduct, supervision, or the provision of services. The Provider will no longer be liable for direct or indirect losses, arising from any such injury, illness, damage, loss accident, or expense including consequential loss or economic loss however caused.

  8. The Provider is not responsible for any health problems arising from environmental factors during Your stay.


6. Health and Safety


  1. The Provider and/or the Provider’s Coaches have completed and hold current certifications for emergency first aid at work.

  2. The Provider and/or the Provider’s Coaches have £10 million public liability insurance cover.

  3. The Provider has a risk assessment and emergency action plan for the exercise the Clients are conducting.

  4. The Provider and/or the Provider’s Coaches hold appropriate qualifications for the exercise the Clients are conducting.

  5. The Provider will provide copies of any Health and Safety documents upon request from the Client.


7. Insurance and Equipment


  1. It is recommended that the Client takes out adequate insurance to cover cancellation, travel disruption or illness.  Failure to take out an appropriate insurance policy is at your own risk and the Provider accepts no responsibility for loss, injury or liability on your part.

  2. You are liable for any damage or harm that may be incurred to your own equipment or equipment under hire to you to include bike rental.

  3. Bike rental comes with damage insurance included however loss or theft is not covered. You will need to sign for possession of your bike with the 3rd party and this remains your responsibility until returning it to the third party hire company.

  4. We may charge you for any equipment loaned or hired to you through us that is misused, damaged or lost.

  5. The Provider will maintain a comprehensive policy of insurance to cover the liability of The Camp in respect of any act or default for which it may become liable to indemnify the Client under the terms of this agreement.

  6. The Provider shall not be liable to the Client for loss or damage to the Client’s property unless due to the negligence or other failures of the Provider under the general law.


8. Travel Documents and Airline Related


  1. You are responsible for your own flights, including booking and payment.

  2. The Provider is not responsible for airline board fees or baggage policies.

  3. The Provider does not accept any responsibility for late arrival or non-arrival of equipment/equipment bags or any other luggage.

  4. You are responsible for your passports and any visa required for your travel.

  5. Your passport must be valid for at least six months from the date of departure.


9. Sessions and Activities


  1. A one-off Safety briefing is mandatory for all Clients, on all of The Camps for Your safety.

  2. All Sessions are optional. 

  3. A safety briefing and injury check will be given by the Provider at the start of every Session. It is your responsibility to attend these briefings and pay attention. Failure to attend these briefings may result in exclusion from the Session at the Providers digression.

  4. The programme displayed online is for example purposes only. The programme details for your camp will be adhered to wherever possible, however, the Provider reserves the right to change the programme and schedule as we see necessary.

  5. We reserve the right to stop you from taking part in a session, make changes to a planned session or take other appropriate action if we feel you are putting yourself and or others at risk.

  6. You are asked to be mindful and respectful of other users from the Providers group and the general public.

  7. Road cycling can be a hazardous activity.  Whilst we take great care to ensure your safety, you take part in our rides at your own risk.  If you are bringing your own bike, it is your responsibility to ensure that it is in a safe, correctly maintained condition suitable for the rides to be undertaken.

  8. As you are partaking in cycling activities it is our responsibility to inform you that protective headgear can vary from destination to destination and therefore if hiring headgear we cannot guarantee that it will be provided or will be to the same standard as those available in the UK. We strongly advise you to use your own headgear or purchase headgear that is BSEN 1078 complaint.

  9. The Provider reserves the right to refuse to take you on a ride if they judge you putting yourself and/or the rest of the group at risk, such as through dangerous or inappropriate equipment for the conditions.  The Provider also reserves the right to change the route if they judge it is appropriate, such as in the event of a change in conditions and/or if there is a risk to yourself and others.

  10. The Provider takes no responsibility for any activity out of planned Sessions.



10. Booking and Booking Conditions


  1. All bookings are in GBP currency only.

  2. You acknowledge and have read have read all the information on the Provider’s the website and assure yourself that the activities described are suitable for your level of fitness and ability.

  3. The deposit, as stated at the time of booking, must be paid at the time of booking.  Your reservation is not confirmed unless and until the full deposit is received by the Provider.

  4. Payment for all additional products is to be paid in full at the time of booking.  The Provider will not arrange any additional productions until full payment is received.

  5. The remaining balance payment is due ten weeks before the camp start date.  The Booking is only fully secured when the full payment is received. 

  6. If your booking is received ten weeks before the camp start date, the full payment is due at the time of Booking.  Your reservation is not confirmed until the full payment is received by the Provider.

  7. Please ensure payments are made within the specified time limits or the Booking will be cancelled automatically without notice or liability to you and any and all payments by you are non-refundable and non-transferrable.

  8. Wherever possible, all services and accommodation will be provided as per the booking details. However, by accepting this agreement when Booking, You understand that a third party arranges the accommodation and the Provider may have changes forced on them that are beyond their control. In this instance, every effort will be made to provide services and accommodation to the same standard or above your original booking.


11. Cancellations or Changes


  1. In the very unlikely event that the Provider needs to cancel or make significant changes to your Booking, the Provider will inform you as soon as possible and talk through the options available.  The Provider will not be liable for any other third-party costs, such as flights.  The Provider will seek to minimise the disruption to you, wherever possible.

  2. If you wish to change or cancel your Booking, please contact the Provider immediately on to discuss possible options.

  3. All cancellations must be emailed to the Provider at  The cancellation is not confirmed until the Provider has acknowledged receipt of your email.

  4. A variation of the Booking which reduces the number of nights stay will be treated as a cancellation of the Booking in respect of those nights.

  5. A variation of the Booking which reduces the number of guests will be treated as a cancellation of the Booking in respect of those guests.

  6. In the event of any cancellation the following refund policy shall be enforced:

  7.  you cancel more than ten weeks before the camp start date; 75% of monies paid will be refunded;

  8. If you cancel less than ten weeks before the cam start date; your deposit and any other payments are non-refundable


12. Accommodation


  1. You must comply with all applicable Hotel rules and all instructions from Management and the caretakers of the Hotel concerning occupancy, property, health, safety and quiet enjoyment of the Property and their guest and/or neighbours.

  2. You are responsible for damage, breakages, theft and loss of the Hotel and any part of it during your stay. You must notify us of this immediately. Management may recover from you repair or replacement cost (at Management’s discretion).

  3. Only the guests nominated and agreed in the Booking may stay in the Hotel overnight.  If any other guests stay extra charges may apply or the agreement may be terminated without refund.

  4. Disturbance to the Hotel’s guest and/or neighbours, including excessive noise, is prohibited and may result in termination and eviction without refund and extra charges may be made for security and other expenses.

  5. You are responsible for the safekeeping and replacement of accommodation keys. Duplicate keys will be provided upon request.  An additional charge may apply.

  6. Smoking is not permitted in the Property.

  7. No pets are allowed.


13. Liability


  1. Our customers are important to us and we take our duty of care seriously to ensure, as far as we possibly can.  We will carry out our own risk assessed of the camp and we will advise you of on hazards on the route.  The Provider is not liable for any harm, damage or loss that results from your own actions, actions beyond our control, actions of a third party or which we cannot have reasonably foreseen.


14. Problems Or Complaints


  1. In the case of any problem or complaint, you must inform the Provider at the earliest opportunity so they have the chance to rectify the situation as quickly and efficiently as possible.

  2. Any complaint, which cannot be resolved locally, must be notified in writing to the Provider within one week of returning from the camp.

  3. Failure to follow this procedure this may hinder the Providers ability to rectify the problem or complaint and reduce or extinguish of any claim you may have.


15. General


  1. The Provider has the right to change these Terms and Conditions, for example, to be able to offer new services or as required by law. The Provider will notify you of significant changes however it is your responsibility to keep up to date by visiting the 'Terms and Conditions' on the website. When such a change(s) is made, if dissatisfied you can cancel this agreement once You have made any payments already due to the Provider.

  2. You are responsible for keeping all your contact information and marketing preferences up to date with the Provider. In order to comply with the Data Protection Act 1998, the Provider will only do what you ask them to do, or what you have given them permission to do with any personal or sensitive information held about you.

  3. We may use your personal contact information within BeUrBest Camps to offer you information or products that we feel are of interest. By agreeing to these terms you are accepting the use of contact information in this way.

  4. Filming, sound recording and photography may be taken for marketing purposes. Your participation in a Session means you consent to photography, filming and sound recording which may include you as a Client and its use in commercial distribution without payment or copyright. If you have objections to this please inform the Provider.

  5. This agreement is governed by the laws of England and Wales and is subject to the jurisdiction of the English courts.